Thank You for Booking with Aiyanna!
If you have any questions about your booking or want us to note special requests, please call or text our front desk at 208.263.3211. We look forward to seeing you!
At the Aiyanna Wellness Spa, we provide a tranquil and lovely atmosphere for your spa experience. Our highly experienced & professional staff members are caring & attentive to your needs.
Below are our Spa Policies to help you get the most from your time at Aiyanna.
Things you need to know for your best Aiyanna experience...
Cancellation Policies:
We require 24 notice of cancellation of general services and 48 hours for spa parties. Credit cards will not be charged unless we are given less than the notice required.
1/2 of the total is charged when less than 24 hours is given. 100% is charged for no shows.
Thank you for helping us keep great staff by adhering to this policy.
General Policies:
Arrival: Please arrive at least 10 minutes before your scheduled appointment.
Cell Phones: Turn off your phone or switch to silent mode. No cell phone use in waiting area.
Valuables: Please leave valuables at home. The Highlands will not be responsible for lost, damaged or stolen items.
Conversation: Be considerate of other spa guests by holding conversations in a quiet voice.
Clothing: Undress for body treatments. The therapist will keep your body draped and only expose body parts being worked on. If it makes you more comfortable, a swim suit or under garments can be worn during treatments.
Communication: Relax and let the therapist or technician know of any special needs during your treatment. This includes pressure, comfort, or any parts of your body you want focused on or that you don’t want worked on.
Feedback: Provide feedback about your spa experience to your service provider, receptionist, or management. We want you to have the best spa experience possible.
Gratuity: Gratuity is not included for spa services, including Spa Parties and is typically added. Our goal is to provide you with excellent service and gratuities are always appreciated. The typical amount to tip is 20% of the cost of the service.
Children
Aiyanna is a serene place for you and other guests to escape, unwind and replenish. We know young children want to experience the spa just like you, but unfortunately we do not have an environment well suited for young children.
Those over 12 can receive full length services, but anyone under 18 will need to have a parent or guardian in the room at all times. It is not permitted to drop guests off that are younger than 18 to receive their services without supervision of a guardian.
If you are unable to stay for your child’s service, we will need to reschedule your service and you will be charged 100%.
Children need to be attended by an adult at all times and reminded to respect the relaxation of the other guests around them.
Children are only allowed in the spa if they are receiving services to respect the relaxation of other guests.